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Auto Glass and windshield replacement FAQs

All to know about auto glass and windshield replacement. Reach out her if you have any questions.

windshield replacement faq
Our replacements take place between 9 am and 5 pm. The technician will provide you with a 2-hour time slot on the day.
Your card will only be charged after the replacement. Until then, the funds are temporarily reserved, usually for up to six days, before being automatically deducted. This process is only relevant if you book more than a week in advance.
Def: Advanced Driver Assistance Systems.
ADAS has been developed to enhance vehicle safety and offer greater comfort.
Examples of ADAS features in your vehicle include adaptive cruise control, assisted braking, lane departure warning, and road sign recognition.
We offer a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel last minute for any reason other than an error on our part, a $75 cancellation fee will be charged.
We offer a two-year warranty on all auto glass replacements. Just let us know if anything hasn’t gone how you wanted with the installation, and we’ll come out to repair or replace it as soon as possible.
Auto glass has to be completely dry when being replaced. However, this does not mean all hope is lost if it rains. Most auto glass replacements can occur as long as there’s a covered area where the technician can perform the replacement.
No! That would be unfair; we aim to provide the correct replacement price the first time, as long as the correct attributes have been selected in the process. Requests for extra payments will only occur if you have booked a glass that is entirely different from what your vehicle is equipped with.
Most customers prefer to book our mobile service, as this solution is time efficient.
We can replace the damaged auto glass at your location, such as the driveway, parking lot, or garage. This ensures you get back on the road quickly.
When entering your address, you will also see if there is a garage near you for this replacement service.
Note: a travel fee for some areas can be added to your final online quote.
Should it rain on the scheduled day of replacement, we will coordinate with you to find a new time and date—unless you have a garage or sufficient cover allowing the replacement to take place in dry conditions.
We need just two things from you: a key (or access) to your car and a little space around the vehicle where our technician can move.
- We replace windshield between 7-17 on workdays - Technicians always call you on the day with a time slot.
Yes, our technician will alert you 30 minutes before they are due to arrive. You’ll also get a phone call on the day of the glass replacement to confirm your time slot.
Sorry!
It is not possible for us to bill your insurance company directly on your behalf.

We are nevertheless very happy to help you if you wish to book, pay, and then claim it from your insurer.

Windshield troubles? Auto glass concerns?

Our expert team is at your service!
📞 Give us a call at 1-888-470-2293,
📱 Dive into a quick chat on WhatsApp! or
💬 Connect with us via our live chat.

We're dedicated to ensuring you get the support you desire precisely how you want it!

Vehicle safety inspection requirements:

1. A windshield crack cannot obstruct the driver’s vision.
2. A crack cannot influence the functionality of the windshield wipers.

If your cracked windshield does one of the above, you need to replace the entire windshield.
If you use our mobile service, we’ll arrive at the address you give us between 8 am and 5 pm. You’ll receive a call 30 minutes before we arrive. Our technicians typically need just an hour (or less) to complete the car glass replacement. Please note that the car must be left stationary for at least 30 minutes after the glass replacement. If you bring the car to a US Auto Glass centre, we should manage to complete the glass replacement that same day. We’ll call you to come and collect the car when it’s ready – at 5 pm latest, but probably before that.
If you book a time to your work address but start work at 10am. Or if you have a meeting in the middle of the day then include this in the "Notes" field during booking or send your tech a message
if it reduces driver vision or changes the safety of driving. Is your windshield cracked, hit by a stone, or is it scratched and your vision is reduced? Then you should have a new windshield.
When you go through our booking flow, you’ll find a guide that will make it clear if your car model has a heated windshield or not.
We offer both OEM (Original Equipment Manufacturer) and OEE (Original Equipment Equivalent) glass options, providing OEE glass when OEM is unavailable, thus allowing you to choose based on your preferences and the availability of materials.
Contact our customer support, and we'll address the issue immediately to ensure your satisfaction.

How can I see if my auto glass has a color tone? Approximately 90% of all windshields have a green color tone. If your front windshield has a color tone, your side windows also have one.


Please do the following:


  • 1. Roll down the side window halfway
  • 2. Place a half-page of white paper behind the side window
  • 3. Look for a color tone through the side window where the paper is.

If you notice the paper is green or blue, you will also have the same tone of color on your front and rear windshield

Heated windshields are manufactured with metal threads that can heat the glass to remove ice and to defog if needed.
A rain sensor detects rain on the front windshield and adjusts the wiper speed accordingly to the intensity of the rain.
Our expert technicians typically complete the replacement within an hour. However, the duration may vary based on your vehicle's make and model.
In many cases, rear window replacement is covered by insurance.
Submit your details, and we will investigate whether we can get the replacement approved by your insurance company.
We have mobile technicians who can come to your location for added convenience.
Contact us immediately, and we'll guide you through securing your vehicle and scheduling a replacement.
You can quickly obtain a quote on our website by providing basic information about your vehicle.
Temperature changes are the most common reason a chip in the windshield turns into a crack. A contaminated crack or rock chip (one filled with liquid) is more prone to spread due to temperature changes.

Cracks can also spread from vibrations from bumps along rough roads. Any pressure on the inside of the windshield, especially near the damaged area, will also cause it to spread. In this case, place a seethrough sticker or tape over the area to keep it dry and clean until you can get the damage repaired or replaced. Doing this right away will increase the probability of a successful windshield repair.

Finally, If you have any damage to your windshield, it’s important to book a windshield repair as soon as possible.
The price of a windshield depends on your car's make, vintage, and equipment. You can quickly and easily obtain an exact price online on us-autoglass.com ARE YOU INSURED? If you have insurance that covers all or part of the windshield replacement, you don’t need to contact your insurance company – You can quickly and easily book a glass replacement time online and we’ll liaise with your insurer for you!
Alabama (AL)

Replacement parts must be of the same kind and quality, and the repair should restore the vehicle to its original value.



Alaska

There is nothing unique about windshields in Alaska. O.E.M. parts versus aftermarket parts or repair shops.



Arizona

There is an optional "full glass" or "safety equipment" coverage available in Arizona (AZ), which covers windshield repairs without a deductible. Insurers can use aftermarket parts, but they must provide written notice. Depending on the situation, you may choose who repairs and whether replaced or repaired [according to suntecautoglass.com/faqs.htm].



Arkansas

Arkansas (A.R.) has no windshield-specific laws. Insurers can use aftermarket parts if they have a clause in their contract that says they must fit, perform, and be warranted, the same as O.E.M. parts. An insurer cannot require that a particular repair shop perform the repair. [Source: R&R 43 § 10 c]



California

The repair can be done anywhere in California (C.A.). A consumer is entitled to an estimate that specifies whether parts are new, used, aftermarket, reconditioned, or rebuilt. Aftermarket parts are only allowed if they are at least equal to the O.E.M. parts (kind, quality, safety, fit, and performance) [source: section 2695.8(g) of Fair Claims Settlement Practices Regulations].



Colorado

Colorado (C.O.) – Nothing unique to windshields. No information about O.E.M. vs aftermarket parts or choice of repair shops.



Connecticut

Connecticut (C.T.) – Has an optional "Full Glass Coverage" option that covers broken safety glass (including windshields) with no deductible. [Source: Connecticut Insurance Department] You can choose where to have your car repaired (but you may have to pay the cost difference). Connecticut allows insurers to use aftermarket parts and used ("recycled") parts but must inform you in the estimate. [Source: Connecticut Insurance Department F.A.Q.].



Delaware

Delaware (D.E.) – Nothing unique to windshields. You can choose where the repair is done (but you may have to pay the price difference). Aftermarket or used parts can be used in a repair, but you can insist on O.E.M. parts (if you pay the difference). [Source: Delaware's Insurance Commissioner's Guide]



Florida

Florida (F.L.) – If you have comprehensive insurance, there is no deductible (no charge to you), per Florida Statute 627.7288. Insurance companies do not have to use O.E.M. parts, but replacement parts must be "of same fit, quality and performance".



Georgia

Georgia (G.A.) – An insurer may use aftermarket parts, just so long as they are on the estimate and the guarantee is also on the estimate. You can use O.E.M. parts, but you will have to pay the price difference. You can choose where to have the repair done, but you may have to pay the difference between where you want it done and where the insurance company would have the work done. [Source]



Hawaii

Hawaii (H.I.) – Nothing unique to windshields. Hawaii is a no-fault state. No information about O.E.M. vs aftermarket parts or choice of repair shops.



Idaho

Idaho (I.D.) – Nothing unique to windshields. Insurers may use used parts if they are "like kind and quality" (you can insist on O.E.M. parts but may have to pay the difference). [Source: Idaho Department of Insurance F.A.Q.] Aftermarket crash parts may be used if mentioned in the estimate. [SOURCE: Idaho Code § 41-1328D].



Illinois

Illinois (I.L.) – Nothing unique to windshields. You can choose to use O.E.M. parts but may have to pay the difference. If aftermarket parts are used, the insurance company must inform you in writing, and this must appear on the estimate. [Source: 215 ILCS 5/155.29]



Indiana

Indiana (IN) – Nothing unique to windshields. You can choose O.E.M., aftermarket, or used parts for vehicles under five years old. [Source: I.C. 27-4-1.5-8]



Iowa

Iowa (I.A.) – Nothing unique to windshields. Aftermarket crash parts (specifically excluding windshields) may be used if they are "at least equal in kind and quality … in terms of fit, quality and performance, or that the part complies with federal safety standards" if mentioned in the policy (you can insist on O.E.M. parts, but may have to pay the difference). [Source: Iowa Adm Code 191-15.45(507B)]



Kansas

Kansas (K.S.) – Nothing unique to windshields. Insurers may only use aftermarket parts (defined as "sheet metal or plastic parts") if they disclose this to the consumer on the estimate. [Source: K.S.A. 50-660] The insurer may use used or salvaged parts of "like kind and quality". [Source: State of Kansas Department of Insurance F.A.Q.] Note: Insurers may insist on a specific repair shop! [Source: Kansas UNFAIR CLAIMS SETTLEMENT PRACTICES MODEL REGULATION Section 9] It also appears that consumers cannot insist on O.E.M. parts, even if willing to pay the difference.



Kentucky

Kentucky (K.Y.) – Nothing unique to windshields. You can choose where repairs are done, but you may have to pay the difference. You can choose O.E.M. parts but may have to pay the difference. [Source: Kentucky Department of Insurance]



Louisiana

Louisiana (L.A.) – Nothing unique to windshields. Insurers may use non-OEM "aftermarket crash parts" if mentioned on the estimate. [Source: R.S. 51 § 2424] The maximum comprehensive deductible is $250. [Source: Louisiana Department of Insurance]



Maine

Maine (M.E.) – Nothing unique to windshields. Insurers can use aftermarket or used parts (unless you are willing to pay the price difference). You may use the repair shop of your choice (but may have to pay the price difference). [Source: State of Maine Bureau of Insurance]



Maryland

Maryland (M.D.) – Nothing unique to windshields. An insurer may use aftermarket parts if they are of "like kind and quality" (used parts are acceptable). A separate endorsement may be purchased (before the loss) that requires the insurer to use O.E.M. parts. You may use any repair shop of your choice (but you may have to pay the price difference).[Source: Maryland Insurance Administrator Guide]



Massachusetts

Massachusetts (M.A.) – If you have comprehensive insurance, the repair or replacement is either at no cost to you or with a $100 deductible (only if you opted into it), regardless of your normal comprehensive deductible. You can have O.E.M. parts if your car has less than 20,000 miles (15,000 for policies from 2003 or earlier).



Michigan

Michigan (MI) – Insurance companies' unreasonably restrict' you from using a particular repair shop [Source: Section 500.2110b], although you may have to pay more if the cost is more than where the insurance company would have you go [Source]. Aftermarket parts can be requested (???) by the insurance company but must be identified on the estimate and have a notice on the estimate [Source: Section 257.1363].



Minnesota

Minnesota (M.N.) – Insurance companies are required to offer optional Full Glass Replacement coverage; if you have this, there is no cost to repair or replace a windshield. [Source: Minn. Statutes § 65B.134] Insurers may use aftermarket parts for windshields (but not for any other part, although they can use used O.E.M. parts). [Source: Minn. Statutes § 72A.201, subd 6, clause (7)] You can choose a repair shop, but you may have to pay the difference. [Source: Minn. Statutes § 72A.201, subd 6, clause (7)]



Mississippi

Mississippi (M.S.) – Nothing unique to windshields. Insurers may require aftermarket parts, but the state discourages this practice. [Source: Mississippi Insurance Department] Aftermarket Crash Parts ("nonmechanical sheet metal or plastic parts") if the insurer states so on the estimate. [Source: Mississippi Code of 1972 § 63-27-5] Insurers may not require the repair at a specific repair shop, but the insurer may have to pay the difference. [Source: Mississippi Code of 1972 § 83-11-501] Windshield Replacement Get 3 Local Offers in 10 sec



Missouri

Missouri (MO) – Nothing unique to windshields. "Aftermarket parts" may be used if stated on the estimate, and the parts are "at least equal in like, kind and quality in terms of fit, quality and performance". [Source: 20 CSR 100-1.050 2(D)2] insurer may designate a specific repair shop. [Source: 20 CSR 100-1.050 2(F)]



Montana

Montana (M.T.) – Nothing unique to windshields. Insurers may not require a specific repair shop for windshield repairs. [Source: Sec 33-18-221 M.C.A.] No laws regarding O.E.M. or aftermarket parts.



Nebraska

Nebraska (N.E.) – Nothing unique to windshields. The insurer may require the use of a specific repair shop. [Source: "Title 210 Chapter 60″009.04] No laws regarding O.E.M. or aftermarket parts.



Nevada

Nevada (N.V.) – Nothing unique to windshields. An insurer may not require the use of a specific repair shop, but the consumer may have to pay the difference. [Source: N.R.S. 690B.016 1] No laws regarding O.E.M. or aftermarket parts.



New Hampshire

New Hampshire (N.H.) – Nothing unique to windshields. Insurers using aftermarket parts must disclose such in writing on the estimate. [Source: R.S.A. 407-D:4] Aftermarket parts must be of like kind and quality [Source: R.S.A. 407-D:3]. Consumers may choose a repair shop and insist on O.E.M. parts for vehicles less than two years old with less than 30,000 miles on them. [Source: State of New Hampshire Insurance Department Bulletin No. Ins. 99-014-AB



New Jersey

New Jersey (N.J.) – Nothing unique to windshields; unknown if aftermarket parts are treated differently than O.E.M. parts. The standard comprehensive deductible is $750.



New Mexico

New Mexico (N.M.) – Insurers may use aftermarket parts if the quality is comparable to the manufacturer's parts. [Source]



New York

New York (N.Y.) – Insurers may offer policies with no deductible for glass. Aftermarket parts may be used if they are "equal or exceed the comparable O.E.M. crash part in terms of fit, form, finish quality and performance", and if used, must appear on the estimate. [Source: State of New York Insurance Department]



North Carolina

North Carolina (N.C.) – Aftermarket parts must be "equal to the original parts in fit, quality, performance and warranty", and the insurer must write on the estimate that they are using such parts. consumers may choose where to repair. [Source: § 58-36-95]



North Dakota

North Dakota (N.D.) – Nothing unique to windshields. Insurers may use aftermarket parts if "the quality is comparable to the manufacturer's parts." [Source: North Dakota Insurance Department]



Ohio

Ohio (O.H.) – Nothing unique to windshields. Insurers may use aftermarket parts, but you can specify that O.E.M. parts are used (if you pay the price difference or prove that the aftermarket parts are inferior). You have the right to choose where the shop does the work. [Source: Ohio Department of Insurance Guide]



Oklahoma

Oklahoma (OK) – Nothing unique to windshields. Insurers may require a specific repair shop. [Source: 365:15-3-8 (g)]. Insurers may use "Aftermarket Crash Parts" (nonmechanical sheet metal or plastic parts) if mentioned on the estimate. [Source: O.S. §15-955].



Oregon

Oregon (OR) – Nothing unique to windshields. Insurers may use "aftermarket crash parts" ("sheet metal or plastic") if it is "at least equivalent to the replaced part", which is defined as "at least the same quality concerning fit, finish, function and corrosion resistance". [Source: ORS 746.287, 746.292] An insurer may not require a specific repair shop. [Source: ORS 746.280]



Pennsylvania

Pennsylvania (P.A.) – Nothing unique to windshields. You are not required to use any specific repair shop. [Source: Pennsylvania Insurance Department Website] No information about aftermarket parts.



Rhode Island

Rhode Island (R.I.) – Aftermarket parts may be used but must be "at least equal in kind and quality" to the O.E.M. parts. [Source: 27-10.2-3] It must be specified in writing if aftermarket parts are used on a car less than 30 months old, the consumer must give their consent, and the consumer must receive notice that they are entitled to O.E.M. parts. [Source: 27-10.2-2]



South Carolina

South Carolina (S.C.) – There is no deductible for windshields for private passenger vehicles if you have comprehensive insurance. [Source: South Carolina Department of Insurance F.A.Q.; law here]



South Dakota

South Dakota (S.D.) – Nothing unique to windshields. Insurers may use "aftermarket crash parts" ("nonmechanical sheet metal or plastic parts") if mentioned in the estimate. [Source: ] Insurers may not require a specific repair shop. [Source: SL 58-33-67]



Tennessee

Tennessee (T.N.) – Nothing unique to windshields. There do not appear to be any laws regarding the choice of repair shop or O.E.M. vs aftermarket parts.



Texas

Texas (TX) – Nothing unique to windshields. Insurers can use used and aftermarket parts in some cases if the parts are "of like, kind, and quality" [sic]. [Source: Texas Department of Insurance] An insurer cannot require you to use a specific repair shop. [Source: Texas Department of Insurance]



Utah

Utah (U.T.) – You can use a repair shop of your choice but may have to pay the difference. [Source: Utah Insurance Department] Insurers may use "aftermarket crash parts" ("nonmechanical sheet metal or plastic parts") but must disclose that they are doing so.[Source: UC 31A-22-319]



Vermont

Vermont (V.T.) – Nothing unique to windshields; insurers may use aftermarket or used parts, just so long as they are "like kind and quality". You have the right to decide who does the repairs. [Source: Guide from Vermont Department of Banking, Insurance, Securities & Health Care Administration]



Virginia

Virginia (V.A.) – Nothing unique to windshields. Aftermarket parts can be used if they are "at least equal in like kind and quality in terms of fit, quality and performance", and a statement appears on the estimate. [Source: VA §38.2-510 C]



Washington

Washington (W.A.) – Nothing unique to windshields. You may have your car repaired at a repair shop of your choice. Insurers can use aftermarket or used parts if they are "like kind and quality". You can insist on O.E.M. or new parts but may have to pay the difference. [Source: Washington State Office of the Insurance Commissioner]. No information on O.E.M./aftermarket parts or choice of repair location.



West Virginia

West Virginia (W.V.) – For cars less than three years old, insurers must use O.E.M. replacement parts unless the consumer agrees in writing. [Source]



Wisconsin

Wisconsin (W.I.) – Insurers may use aftermarket parts. You can insist on O.E.M. parts but may have to pay the difference. [Source: State of Wisconsin Office of the Commissioner of Insurance] You may choose a repair shop but may have to pay the difference. [Source: Same]



Wyoming

Wyoming (W.Y.) – Nothing unique to windshields. No information on O.E.M./aftermarket parts or choice of repair location.

Do you have a shattered side window? Door glass is typically installed without glue.

Our mobile service applies to all auto glass! We come to your location to replace your side window or back glass as windshields.
The easiest way to replace a windshield is to order a new windshield from a trusted supplier. it is not recommended to DIY replacement unless you got the right equipment and knowledge. If the windshield is fitted wrong it can be a danger for booth passengers and people outside the car. for instance, if the windshield flyes of during driving on a highway
Of course. You’ll have the option to select the windshield you want after responding to the questions on the website.
Do you have one or more stone chips in your windshield?
A windshield repair is possible if the chip is smaller than a coin and at least 1 inch away from the edge of the windshield.
The process takes about 15-20 min, and remember that 1/10 times the windshield repair can result in a crack.

If you need clarification on whether your car window is repairable, please send us an image on WhatsApp or email so we can better assess the damage.
Equipment in the windshield might need to be adjusted so it works properly, that is what calibration is about. We calibrate all types of equipment. Some equipment needs special conditions to calibrate and therefore it might be necessary for you to drive to the nearest workshop to get your car adjusted with the new windshield.
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